Delete your Subcoach account
You can request deletion of your Subcoach account and the personal data linked to it — with or without the app. This page explains both routes and what happens next. It summarises the Privacy Policy (section 4, Retention & deletion); where this page is shorter than the policy, the policy controls.
Delete in the app
Open the app, go to the Profile tab and scroll to the bottom, then choose Delete my account. Deletion starts immediately with a 30-day grace period (see below).
You can also download your data first: in the same Privacy & Data settings you can request a JSON export of your data, delivered by email as a secure, time-limited link.
Delete without the app
No app needed — either route below starts the same deletion process:
- Email us at support@subcoach.app, preferably from the email address on your account.
- Use the contact form at subcoach.app/contact and choose the topic "Privacy / my data".
We will verify the request against your account information before acting on it.
What happens next — the 30-day grace period
On a deletion request we begin a 30-day soft-deletion grace period; after it elapses your personal data is deleted or irreversibly anonymised. During the grace period the request can be reversed — contact us the same way if you change your mind.
What is deleted, and what is kept
Your active profile data is purged after the 30-day grace period. Certain records are retained beyond deletion where required or permitted — and in anonymised form where they no longer identify you:
| Data | Retention |
|---|---|
| Active profile data | While account active; 30-day grace + purge on deletion |
| Shift / marketplace activity | 3 years |
| Messages | 1 year after the related shift |
| Audit log | 7 years — the link to your account is removed on purge |
| Moderation / sanction records | 7 years — the link to your account is removed; reason text retained as enforcement evidence |
| Consent records | Retained as de-identified proof of consent — the direct account link is removed |
| Billing / payment data (studios) | 8 years — the German statutory minimum for accounting records (§ 257 (4) HGB / § 147 (3) AO), counted from the end of the calendar year in which the record arose (§ 257 (5) HGB). We hold payment-event records ourselves; Stripe additionally holds card data under its own retention |
Where multiple windows apply, the longer window governs. Full details, including the legal bases: Privacy Policy, section 4.
Questions
Privacy questions or any data request: support@subcoach.app, or the contact form. Your GDPR rights — access, rectification, erasure, restriction, portability, objection — are described in the Privacy Policy, section 5.