Subcoach — Terms of Service

Last updated: 2026-08-21 · Effective: 1 September 2026

These Terms of Service ("Terms") govern your access to and use of the Subcoach mobile application and related services (the "Service"), which connects yoga and fitness studios with teachers for substitute and shift work. By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

The operator of the Service and your contracting party is Itai Lahat, acting as an individual sole proprietor (Einzelunternehmer) established in Germany. No limited company (GmbH/UG) has been formed; entity formation is deferred. Itai Lahat is also the data controller for the purposes of the GDPR (see the Privacy Policy).

⚠️ Read this first — we introduce you. What happens next is between you.

Subcoach is an introduction platform. Studios post shifts, teachers apply, and the two sides find each other. Everything after that introduction — the agreement, the class, the money, the behaviour — happens between the studio and the teacher. Subcoach is not a party to it, not an employer, not an agent, not a guarantor, and not an insurer.

In plain terms:

• Physical safety is not ours. What happens when a studio and a teacher meet is between them — injury, accident, violence, harassment, or damage to property or belongings, at the premises or on the way there. Subcoach carries out no vetting or approval of studios, premises, equipment or people before an introduction, and is not present when you meet.
• Payment is not ours. The class fee never touches Subcoach. Studios pay Subcoach a subscription; that is the only money we handle. We do not pay teachers, do not collect on their behalf, hold no funds in escrow, and guarantee no one's payment. Non-payment, late payment, underpayment, cancellation fees, expenses, and any dispute about the rate are between the studio and the teacher. We have no collection duty and no power to make anyone pay.
• Conduct and quality are not ours. No-shows on either side, a class that was not what was expected, lateness, rudeness, discrimination, how a studio treats a teacher or a teacher treats a studio, and how users behave towards one another in messages. Subcoach does not supervise the work performed and endorses no user.
• Credentials are not verified. Profiles, certifications, and experience are self-reported (see §3).

Settle it between yourselves. If something goes wrong between a studio and a teacher, the claim is against the other party, not against Subcoach. Make your own agreement, carry your own insurance, and take your own advice.

And one duty that runs the other way. If your breach of these Terms, your content, or your dealings with another user causes someone to bring a claim against Subcoach, §10 asks you to cover it.

One limit we state openly. This summary does not — and legally cannot — remove liability that German law lets no one exclude: liability for intent, for gross negligence, for injury to life, body or health, and under the German Product Liability Act. §9 sets out exactly what remains, and it remains. Duties the law places on Subcoach itself also remain: acting on a report we actually receive about illegal content (Art. 16 DSA), and acting under our own moderation process on reports about how a user behaves (§5). This block is a plain-language summary of §§2, 3, 8, 9 and 10; where it is shorter than they are, they control.

1. Eligibility & accounts

You must be at least 18 years old and able to form a binding contract. The Service is not directed to and may not be used by anyone under 18. You are responsible for the accuracy of the information you provide and for all activity under your account. Keep your credentials secure. At signup you affirm that you are 18 or older; studios additionally confirm their representative is 18+.

Studio accounts are business accounts. A studio account may be opened and used only in the course of a trade, business, craft or profession (Unternehmer, § 14 BGB). Subcoach does not offer studio accounts to consumers, and a paid subscription may not be purchased for private purposes. Teacher accounts are free of charge, and Subcoach charges teachers nothing at any point.

What you confirm when you open a studio account. By opening a studio account and by subscribing, you confirm that:

• you are acting in the exercise of your trade, business, craft or profession — that is, as an Unternehmer within the meaning of § 14 BGB — and not for a private purpose;
• the studio or other business you name really exists and is run by you or by the person you are signing up for; and
• if you are signing up in someone else's name (a company, a partnership, an owner), you are authorised to accept these Terms for them.

The confirmations in this section are given by you and by the person you represent. This does not change who the contracting party is: if you sign up in someone else's name and say so, the contract is with that person (§ 164(1) BGB). Tell us without undue delay if any of these confirmations stops being true.

If a studio account is used privately. Opening or keeping a studio account for private purposes is a material breach of these Terms. We may suspend or close the account and end the subscription.

What happens to fees if we end a subscription this way. We stop charging you for any later period. We refund the part of an already-charged period that falls after we blocked or closed the account. Fees for the time you actually had access are not refunded. Rights you have by law are unaffected.

What this confirmation does not do. German law decides whether someone acted as a business or as a consumer by looking at the actual transaction, not at a ticked box (§§ 13, 14 BGB); and the consumer-contract rules in §§ 312 to 312m BGB — which cover, among others, contracts concluded online or at a distance — apply even where an arrangement is designed to get around them (§ 312m(1) sentence 2 BGB). Your confirmation is therefore evidence of the capacity in which you contracted — it is not a waiver. If you did in fact contract as a consumer, you keep every right the law gives you, and the statutory rights described in §13 remain available to you.

Teachers are not asked to confirm business status. Teachers pay Subcoach nothing, so this business-capacity confirmation is not asked of them. Whether a teacher works self-employed or as an employee of a studio is a matter between the teacher and that studio; Subcoach takes no position on it and these Terms do not decide it (see §2).

2. The Service is a marketplace / introduction platform

Subcoach is a neutral venue that lets studios post shifts and teachers apply. Subcoach is not the employer of any teacher, is not a party to any engagement between a studio and a teacher, and does not direct, supervise, or control the work performed. Any agreement, payment terms, scheduling, and working arrangement are solely between the studio and the teacher.

What keeps an engagement independent. An engagement stays independent because the studio and the teacher really do arrange the work themselves, on their own terms, without Subcoach directing it. Each side is responsible for getting its own employment, tax, and social-insurance position right, and should take its own advice. Subcoach gives no legal, tax, or employment-law advice and makes no representation about how any engagement will be classified.

3. ⚠️ No verification of teacher credentials (credential-trust model)

Subcoach does NOT verify, vet, certify, or endorse the qualifications, certifications, training, insurance, licensure, background, or identity of any teacher, nor the legitimacy of any studio. Information shown on profiles (including certifications and experience) is self-reported by users and is not independently checked by Subcoach.

Studios are solely responsible for performing their own due diligence — including verifying certifications, qualifications, insurance, references, and right to work — before engaging any teacher. Teachers are responsible for confirming the legitimacy of any studio before accepting work. You rely on profile information at your own risk. Subcoach disclaims all responsibility for the accuracy of self-reported credentials and for the conduct, competence, or safety of any user.

Certification documents are a display-only conduit. Where the Service allows teachers to upload certification documents, Subcoach acts solely as a technical conduit that stores and displays those documents as uploaded. Subcoach does not verify, validate, review, or otherwise process their content. Studios that choose to open or inspect an uploaded document do so at their own discretion and responsibility.

Teachers affirm the truthfulness of their profile. By posting any profile information — including certification documents — you affirm that it is true, accurate, and yours. You bear full and sole responsibility for the truthfulness of everything you post.

4. Promotional codes & billing

Studio accounts are paid; there is no free studio tier. (Teacher accounts are free of charge — see §1.) A studio may, however, receive a promotional code to enter at checkout. A code gives either a free period or a reduced price, in each case for a defined length. The following conditions apply:

• What a code gives — a free period or a reduced price — and for how long, is set per participant by the operator and is shown at checkout before you subscribe.
• A valid payment method is required at signup, even where a code makes the first period 100% off. This is so the subscription can continue without interruption.
• When the promotional period ends, the subscription automatically renews at the then-current standard price and your payment method is charged on the normal monthly cycle, unless you cancel before the period ends. The standard price that will apply after the promotional period is shown at checkout before you subscribe. Any future change to the standard price will be announced with reasonable advance notice, and you can cancel before it takes effect — a price change never applies retroactively or without notice.
• You may cancel at any time through the in-app billing portal. Cancellation stops future renewals; fees already charged are non-refundable except where required by law.
• Promotional codes are non-transferable and have no cash value.

Payments are processed by Stripe; Subcoach never receives or stores your full card details (see the Privacy Policy and §11 Processors).

5. Acceptable use

You agree not to misuse the Service, including: posting false or misleading information; harassing or discriminating against other users; circumventing fees; scraping or reverse-engineering the Service; or using it for any unlawful purpose.

§17 sets out the procedures, measures and complaint rules in full. The in-app Content & Acceptable-Use Policy describes prohibited content and forms part of these Terms; where it describes the moderation procedure differently from §17, §17 controls.

Falsified certificates result in permanent removal. Posting a forged, falsified, or otherwise untruthful certification document is a material breach of these Terms and results in permanent removal from the platform (§3 credential-trust model applies; see also the moderation and complaint procedure in §17).

6. Content & data

You retain ownership of the content you submit. You grant Subcoach a non-exclusive, worldwide licence to host, store, technically reproduce (including backups), and display that content solely as needed to operate the Service, including through the infrastructure providers listed in §11, for as long as the content remains on the Service (plus the retention windows described in §7). The licence ends when the content or your account is deleted, except for copies we retain under §7. No advertising or other exploitation of your content is licensed. Our handling of personal data is described in the Privacy Policy.

7. Data retention & account deletion

You may request deletion of your account. Upon request, Subcoach initiates a 30-day soft-deletion grace period, after which your personal data is removed or irreversibly anonymised, except records Subcoach is required or permitted to retain for legal, accounting, security, audit, or fraud-prevention purposes. During the grace period the deletion may be reversed on request. See the Privacy Policy for details, including how audit and moderation/sanction records are preserved in anonymised form.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SUBCOACH DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY USER IS QUALIFIED, TRUSTWORTHY, OR SUITABLE.

Your statutory rights remain unaffected. In particular, where you contract as a consumer and pay for the Service, the mandatory statutory rights regarding conformity and remedies for digital products (§§ 327 ff. BGB) and any other rights that cannot be waived by contract are not limited by this section.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUBCOACH AND ITS OPERATOR WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS ARISING FROM YOUR RELIANCE ON ANY USER OR ON SELF-REPORTED CREDENTIALS, OR FROM ANY ENGAGEMENT BETWEEN A STUDIO AND A TEACHER. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW (including liability for intent or gross negligence, for injury to life, body or health, or under the German Product Liability Act).

For simple negligence, Subcoach is liable only for breach of essential contractual obligations (Kardinalpflichten — obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment you may regularly rely), and in that case limited to the foreseeable damage typical for this type of contract. This paragraph takes precedence over the exclusions above where German AGB law so requires (§§ 307, 309 Nr. 7 BGB).

What this means concretely. Liability for intent, for gross negligence, for injury to life, body or health, and under the German Product Liability Act is unaffected. Subject to that, Subcoach is not liable for the acts and omissions of a studio or a teacher, including: physical injury, violence, harassment, accidents, or damage to property at or in connection with an engagement; non-payment, late payment, underpayment, or any dispute about rates, cancellation fees, or expenses — the class fee never passes through Subcoach, and Subcoach performs no collection, no escrow, and gives no payment guarantee; and no-shows, cancellations, the quality of any class taught, and the conduct of any user towards another. Claims arising out of any of these lie against the other party to the engagement, not against Subcoach.

10. Indemnification

You agree to indemnify and hold Subcoach harmless from third-party claims arising out of your culpable (intentional or negligent) breach of these Terms, your content, or your dealings with other users, to the extent permitted by applicable law. We will notify you without undue delay of any such claim, allow you to participate in the defence, and not settle it without giving you the opportunity to comment. Your reasonable costs of a successful defence are not covered by this clause, and your own statutory rights remain unaffected.

11. Processors (service providers)

Subcoach uses the following third-party processors to operate the Service. Each is engaged under its standard published data-processing agreement (DPA), which commits the provider to handle the personal data Subcoach entrusts to it on Subcoach's instructions; for EU→US transfers the safeguard is the EU Standard Contractual Clauses in those DPAs. Some providers are additionally self-certified under the EU–US Data Privacy Framework; that certification is treated as an extra, not as the safeguard relied on. Per-provider confirmation is a tracked open item. Stripe is not only a processor — see the note below the table. The maintained list with regions and DPA status lives at docs/compliance/sub-processors.md.

Where your data is stored. The Subcoach database and file storage — accounts, profiles, shifts, messages and uploaded documents — are hosted by Supabase in the United States (AWS region us-west-1). They are not stored in the EU. That transfer to the USA is covered by the EU Standard Contractual Clauses in the Supabase data-processing agreement.

Note: Mapbox is listed in some in-app copy as an alternative map/geocoding provider but is not currently used; geocoding is performed via Google.

Stripe is not only a processor. When Stripe takes a subscription payment from a studio it acts on Subcoach's instructions. But Stripe's own DPA (section 2) reserves to Stripe "the sole and exclusive authority to determine the purposes and means of Processing Personal Data" for Stripe's own purposes — monitoring, preventing and detecting fraud, limiting financial loss and security risk, the internal processes behind its products, legal and regulatory compliance (including anti-money-laundering and know-your-customer checks), and analysing, improving and developing its products. For that processing Stripe is an independent controller, not a processor acting for Subcoach, and Stripe's own privacy policy governs it.

Practical consequence: data requests about Stripe's own processing go to Stripe, at https://stripe.com/privacy — Subcoach cannot answer them for Stripe. Subcoach's data-processing agreement is with Stripe's Irish company Stripe Payments Europe, Limited; Stripe names Stripe Technology Company, Limited as its main establishment in Europe under the GDPR, and publishes its current legal entities at https://stripe.com/privacy-center/legal. Stripe also processes data in the United States, under the EU Standard Contractual Clauses. Stripe's PCI-DSS certification is a card-security standard and not a transfer mechanism. The Privacy Policy §3 describes this in full.

12. Cookies, device storage & similar technologies

This section covers two things: the website at subcoach.app and the Subcoach app.

The website (subcoach.app) sets no cookies. It runs no analytics, no tracking pixels and no third-party scripts, and it loads nothing from any third-party host. Because nothing non-essential is written to your device and nothing is read back off it, § 25 TDDDG requires no consent here, and this site needs no cookie banner.

The app uses no browser cookies, no advertising identifier, no third-party tracking and no analytics SDK. It does keep a limited amount of data on your device: your sign-in session and its one-time login code (in the iOS Keychain / Android Keystore), a returning-device marker, your preferences, unsaved work, and a short-lived checkout record. § 25 TDDDG is technology-neutral — it covers storage inside an app and reads from your device, not only browser cookies — and each of those items is kept because the app cannot provide the service you asked for without it (§ 25(2) Nr. 2 TDDDG). If you allow notifications, the app also stores a push token and reads your device's model name, and it reads files you choose to upload. Each of those happens only on your own action.

If we ever add analytics, advertising or any other non-essential storage — on the site or in the app — we will obtain consent first and update these documents before it goes live. The full item-by-item list is in the Privacy Policy, section 9 "Cookies, device storage & tracking".

13. Consumer withdrawal right (Widerrufsrecht) — sanity note

Studios typically contract as businesses (B2B); the statutory consumer right of withdrawal (Widerrufsrecht, §§ 312g, 355 BGB) generally does not apply to genuine business transactions. Whether a specific user acts as a consumer is assessed per transaction, not by account role (§§ 13, 14 BGB — a sole proprietor can be a consumer for a given purchase, and dual-purpose contracts count as consumer contracts where the commercial purpose is not predominant). Teachers use the Service free of charge; note that contracts "paid" with personal data can also fall under distance-contract rules (§ 312(1a) BGB) unless the data are processed solely to perform the contract — whether that extends withdrawal duties to free teacher accounts is an open question for counsel. Where any consumer enters a paid contract, a 14-day right of withdrawal applies, together with a statutory withdrawal instruction (Widerrufsbelehrung) and a model withdrawal form. This does not depend on what an account is called: if you pay and you are acting as a consumer for that contract, those rights are yours whatever the account role, and nothing in these Terms takes them away.

The electronic withdrawal function (§ 356a BGB). § 356a BGB applies to any distance contract with a consumer that is concluded through an online interface; it is not limited to financial services. Where it applies, the trader must keep a withdrawal function on that interface — labelled "Vertrag widerrufen" ("Withdraw from contract") or other equally clear wording with the same meaning, continuously available, prominently placed and easy to reach for the whole withdrawal period — followed by a "Widerruf bestätigen" ("Confirm withdrawal") step and a prompt acknowledgement of receipt on a durable medium.

What Subcoach offers today. Subcoach does not offer any paid contract to consumers: teachers use the Service free of charge, and a studio account may be opened and used only in the course of a business (Unternehmer, § 14 BGB — see §1). No § 356a withdrawal function is built into the Service at present.

If that ever changes. From the first day Subcoach offers a paid contract that a consumer can enter — a consumer tier, a paid teacher feature, a studio subscription bought privately — the § 356a withdrawal function must be on the interface where that contract is concluded, and the withdrawal instruction must say that it exists and where to find it (Art. 246a § 1(2) sentence 1 no. 1 EGBGB). There is no transition period. Until that information is given, the 14-day period does not start and the withdrawal right runs for up to 12 months and 14 days (§ 356(3) and (4) BGB).

(Counsel to confirm the billing & cancellation clauses and the § 312(1a) question.)

14. Changes

We may update these Terms for good cause — legal or regulatory changes, new or changed features, security needs, or correcting errors — never to retroactively alter the core bargain. Material changes will be notified in-app or by email with reasonable advance notice before they take effect, and — where consent is required — re-acceptance will be requested. If you do not agree to a material change, you may stop using the Service and terminate your account (for paid subscriptions, before the change takes effect, with the change not applying to you until then). Continued use after the notice period constitutes acceptance only where the change notice said so and the change is reasonable (§ 308 Nr. 5 BGB limits remain unaffected).

15. Governing law & jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods (CISG). For business customers, the exclusive place of jurisdiction for disputes is the operator's registered seat in Germany. For consumers, the mandatory consumer-protection provisions and court-of-domicile rules of the consumer's country of residence remain unaffected.

Consumer dispute resolution (§§ 36, 37 VSBG). We are not obliged and not willing to participate in dispute-resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).

If you contract as a consumer and an individual dispute about that contract cannot be settled between us, § 37 VSBG requires us to point you in text form to a consumer arbitration board competent for you, giving its address and website and stating whether we are willing or obliged to take part in proceedings before it (§ 37(1) and (2) VSBG). That duty arises case by case once a dispute stays unresolved — it is not a standing notice, and the operator must handle it in the support process.

No EU ODR platform. The EU's online dispute-resolution (ODR) platform has been discontinued. Regulation (EU) No 524/2013 was repealed with effect from 20 July 2025 by Regulation (EU) 2024/3228 of the European Parliament and of the Council of 19 December 2024 repealing Regulation (EU) No 524/2013, and amending Regulations (EU) 2017/2394 and (EU) 2018/1724 with regard to the discontinuation of the European Online Dispute Resolution Platform, and the platform stopped accepting complaints on 20 March 2025. There is no longer an EU ODR platform or link to provide. If you have a complaint, write to the operator directly at support@subcoach.app (see §18).

16. Impressum (provider identification — § 5 DDG, § 18 (1) MStV)

Information pursuant to § 5 of the German Digital Services Act (Digitale-Dienste-Gesetz, DDG; formerly § 5 TMG) and § 18 (1) of the German Interstate Media Treaty (Medienstaatsvertrag, MStV):

• Provider (Diensteanbieter): Itai Lahat (sole proprietor / Einzelunternehmer)
• Address: Hauptstr. 50, 13158 Berlin, Germany
• Email: support@subcoach.app
• Contact form (second rapid channel, § 5 (1) no. 2 DDG per ECJ C-298/07): https://subcoach.app/contact
• VAT / business identification number: not applicable — the operator holds neither a USt-IdNr. (§ 27a UStG) nor a W-IdNr. (§ 139c AO); the duty under § 5 (1) no. 6 DDG is conditional on possession
• Commercial register (Handelsregister) & registration number: not applicable — unregistered sole proprietor
• Provider identification (§ 18 (1) MStV): the name and address above — a separate German state-law duty that runs alongside § 5 DDG
• Responsible for content (§ 18 (2) MStV): none named — that provision covers only editorial, press-like services (journalistisch-redaktionell gestaltete Angebote), and Subcoach is a marketplace

A standalone Impressum is maintained at docs/legal/impressum.md and must be easily recognisable, directly and permanently reachable (leicht erkennbar, unmittelbar erreichbar und ständig verfügbar, § 5 DDG and § 18 (1) MStV) from the hosted legal pages and the in-app legal section.

This Impressum is not the DSA contact point. Regulation (EU) 2022/2065 (the Digital Services Act) adds two further points of contact on top of § 5 DDG — one for authorities (Art. 11 DSA) and one for users (Art. 12 DSA). Both are set out in §18. Art. 12(2) DSA is explicit that they apply in addition to the provider-identification duties covered by this section, so the two sets of details sit side by side; neither replaces the other.

17. Content moderation, restrictions & complaints (Art. 14 DSA)

This section is the information the Digital Services Act (Regulation (EU) 2022/2065, "DSA") requires us to put in our terms: what we can restrict, the procedures, measures and tools we use to do it, how much of it is automated, and the rules of procedure for complaining about a decision.

Who moderates. Subcoach is run by one person: the operator named at the top of these Terms. Every moderation decision is made by that human being.

We use no automated content moderation. There is no filter, no classifier and no AI system that scans, scores, flags, hides or deletes profiles, shift posts, messages or uploaded documents. Nothing is removed automatically, and no account is restricted automatically. (One thing looks automatic and is not: while a suspension or ban is running, the app blocks that account from posting, applying, hiring and messaging. A person made the decision; the software only carries it out.)

Ranking is not moderation. The app does put things in an order, and it uses a score to do it. A teacher's list of open shifts is scored on how well the shift's disciplines match hers, how far the studio is from the work area she set, whether the time fits the availability she entered, and her experience; shifts scoring below a low cut-off are not shown, and the rest appear best-first. When a studio publishes a shift, a score of the same kind — which also takes in the teaching languages the studio asked for — picks the teachers who are notified. The Privacy Policy describes this ranking. It is not a moderation decision: it never removes content, restricts an account or judges anyone's conduct, and studios and teachers always decide for themselves whether to work together.

What we can restrict. Where content or behaviour breaks §5, the Content & Acceptable-Use Policy, or the law, we may:

• remove or hide a profile entry, a shift post, a message, or an uploaded document;
• issue a warning;
• suspend the account for a set period — normally 7 days — during which you cannot post, apply, hire or message. A suspension always has an end date and ends by itself once that date passes;
• ban the account permanently, for a severe or repeated breach (a falsified certification document is one of these — see §5);
• act on an order from a court or a competent authority.

We take the mildest measure that fits, and we apply these rules in a diligent, objective and proportionate way, with due regard to your rights — including freedom of expression (Art. 14(4) DSA).

How to report something. You do not need an account to report content to us:

• By email — support@subcoach.app. This route works with or without an account, and it is the one to use if you cannot sign in.
• Through the contact form — https://subcoach.app/contact.
• In the app — the Report action on a profile, a shift or a message. You choose a reason (inappropriate content, harassment or abuse, fraud or scam, spam, other), describe what happened, and can attach a photo.

Tell us what and where (a name, a link, a screenshot), why you think it breaks the rules, and how we can reach you. Your report reaches a person, not a bot.

What we do with a report. The operator reads it and looks at the content, and may ask you for more detail where we have a way to reach you. We then either take no action, or take one of the measures above. If you filed the report, we tell you the outcome and how to ask us to look at it again. If we remove your content or restrict your account, we tell you what we did and why — by in-app notice or email. We do not tell a reported user about a report that led to no measure.

We aim to read reports within a few working days and in any event without undue delay, and we decide in a timely, non-arbitrary and objective way. The few-working-days figure describes how we work; it is not a contractual service level.

Complaining about a decision — the procedure. If you think a decision on a report you filed, or a removal, a warning, a suspension or a ban, is wrong:

1. Write to support@subcoach.app (or use the contact form) with "Appeal" in the subject. Say what was decided and when, why you think it is wrong, and add anything we did not see.
2. The operator reviews the case again, together with your message. There is no deadline — writing late costs you nothing, though the sooner you write, the fresher the evidence.
3. You get a written, reasoned answer in the same channel.
4. If we were wrong, we reverse it. The reversal is recorded, and for a suspension or a ban your access is restored and you are told.

That is the whole procedure, and it is deliberately small. Subcoach is a micro-enterprise, so the DSA's formal internal complaint-handling system and certified out-of-court dispute settlement (Arts. 20 and 21 DSA) do not apply to it (Art. 19(1) DSA) and are not operated. This takes away none of your rights: you can go to court at any time, and nothing in this section limits any right you have under the DSA or any other law.

Changes to these rules are changes to these Terms, so §14 applies — you get notice before a material change takes effect.

18. Contact & DSA points of contact

Everyday questions about these Terms: support@subcoach.app, or the contact form at https://subcoach.app/contact.

The Digital Services Act (Regulation (EU) 2022/2065, "DSA" — also cited in §17) separately requires us to name two points of contact. They are set out below. The DSA is a different rulebook from the § 5 DDG Impressum in §16 and applies on top of it: Art. 12(2) DSA says the user contact point exists in addition to the provider-identification duties under Directive 2000/31/EC.

Single point of contact for authorities — Art. 11 DSA. Member State authorities, the European Commission and the European Board for Digital Services can reach Subcoach directly by electronic means at:

• Email: support@subcoach.app
• Languages accepted (Art. 11(3) DSA): German and English. German is an official language of the Member State in which the operator is established; English is the language broadly understood across the EU. Either may be used.

If you would rather write by post, the address is in §16 above.

Single point of contact for users — Art. 12 DSA. Studios, teachers and anyone else using the Service can reach Subcoach directly and quickly by electronic means at:

• Email: support@subcoach.app
• Second channel, so you can choose how to write to us (Art. 12(1) DSA): the contact form at https://subcoach.app/contact
• Languages: German and English. (The DSA writes an express language duty only for the Art. 11 authority contact point; we state it here too so you know where you stand.)

No chatbot-only route. These contact points do not rely solely on automated tools (Art. 12(1) DSA). You may choose either channel — we do not push you into one of them — and messages are reviewed by a person. You may receive an automated acknowledgement that your message arrived.

We keep the details in this section accurate and up to date (Art. 11(2), Art. 12(2) DSA).